1. Overview
At ASI ELECTRONICS & IT SOLUTIONS, customer satisfaction is important to us. We aim to provide quality software and IT services. This Refund Policy outlines the conditions under which refunds may be issued.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
- If a project is cancelled by the client before any work has started.
- If we are unable to deliver the agreed services due to technical or internal limitations.
- If there is a clear failure to meet documented project requirements, and we are unable to resolve the issue after multiple attempts.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If the service has already been delivered and approved by the client.
- For custom software or digital products that have been developed and handed over.
- If delays are caused due to lack of communication or incomplete requirements from the client’s side.
- For monthly/annual maintenance plans, once the service period has started.
- For any training, consultation, or support services already rendered.
4. Refund Request Process
To request a refund, please:
- Contact us at 0348-4798089 or jahangirshahzaib06@gmail.com
- Provide your project name, payment details, and reason for the refund.
- We will review the request and respond within 7 business days.
5. Refund Timeline
- Approved refunds will be processed within 7–14 business days.
- Refunds will be issued to the original payment method or through a mutually agreed alternative.
6. Changes to This Policy
ASI ELECTRONICS & IT SOLUTIONS reserves the right to update or change this Refund Policy at any time. Any updates will be communicated via email or our official communication channels.
7. Contact Us
For questions or concerns regarding refunds, please contact:
📞 0348-4798089
✉️ jahangirshahzaib06@gmail.com